This Privacy Notice explains how DreamForge Game Limited (“DreamForge,” “we,” “our,” or “us”) collects, uses, and discloses information about you. It also describes your rights and choices regarding your information. This Notice applies to any online location that links to this Privacy Notice (the “Website”) or any offline location that provides this Privacy Notice to you. Please note that this Privacy Notice does not apply to the services we provide on behalf of clients or to data processed by us on behalf of our clients.
Any data collected through this Website, including personal data (as defined under applicable data protection laws, referred to as “Personal Data”), will be used solely for the purposes outlined in this Privacy Notice. Notwithstanding the foregoing, we may use information that does not identify you (including information that has been aggregated or de-identified) for any lawful purpose except as prohibited by applicable law. When data is collected on this Website, we act as a data controller.
Please read this Privacy Notice carefully. If you do not agree with the manner in which we process personal information, please do not use this Website. For our users in the United States, by using the Website, you are providing your implied consent for us to process your Personal Data for the aforementioned purposes.
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13 without obtaining parental consent, we will take immediate steps to delete that information. If you believe that we might have any information from or about a child under 13, please contact us at [email protected].
3.1 Account Registration When you register for or use our game services, we collect personal information such as your phone number and email address to create a unique account for you and identify you as a user of our games. To comply with applicable laws, regulations, and requirements of relevant authorities, users must undergo real-name verification to continue using our games. With your consent or when you voluntarily provide it, we will collect your real-name information (including your name, ID number, photos, etc.), which constitutes sensitive personal information. Refusal to provide real-name information may prevent you from accessing our platform and games.
3.2 Using Game Services When you use our game services, we collect game log information such as login logs to handle customer complaints, prevent cheating and fraud, and conduct other game security analyses. Additionally, based on the specific permissions you grant during software installation and use, we may receive and record information related to your devices (such as mobile phones and computers), including IMEI, IDFA, device model, operating system and version, client version, and IP address, to handle customer complaints and conduct other game security analyses.
3.3 Purchase of Products or Services When you use the purchase features of the game products or services we provide, we collect information such as your recharge records and consumption records to provide services and allow you to check your transaction records while maximizing the protection of your virtual items. The information collected for this purpose includes sensitive personal information necessary to facilitate transactions. Without this information, transactions cannot be completed.
3.4 Message Boards, Forums, and In-Game Interactions When you interact with other users through our message boards, forums, or in-game through text, pictures, voice, video, and other means, we may collect and store the content you send to filter inappropriate content such as pornography, violence, political messages, abuse, and malicious advertisements. This is used for analyzing inappropriate behavior, preventing cheating and fraud, and monitoring improper speech.
3.5 Surveys If you participate in surveys conducted by us, we may ask you to provide additional personal information such as your age, date of birth, gender, and platform preferences. This information may be combined with your personal information to improve our products and services.
3.6 Customer Service or Technical Support To provide customer service or technical support, we may need you to provide necessary personal information for identity verification to ensure the security of your account. With your authorization, our customer service personnel may need to query or verify your relevant information within the authorized scope to address your requests. We will implement technical and management measures to ensure the security and confidentiality of your information and use it within the necessary scope. We may also retain your contact information (such as phone number, email address, or other contact methods you use or voluntarily provide), your communication records and content with us, and other necessary information to provide and document customer service.
4.1 To Provide Requested Information We will use your personal information to provide or respond to your specific requests for information. This may involve sending you newsletters, bulletins, or invitations to events that you have expressed interest in. Additionally, if you interact with us on social media platforms, we may use your information to communicate with you and address your comments or questions. Our goal is to ensure that you receive timely and relevant information that meets your needs and interests.
4.2 To Keep You Updated We will use your personal information to keep you informed about the latest developments, news, and initiatives at DreamForge, including those of our affiliates or partners. This could include updates on new game releases, upcoming events, special promotions, and other important announcements. By keeping you updated, we aim to maintain a strong relationship with you and ensure that you are always aware of the exciting things happening within our company and the broader DreamForge community.
4.3 To Process Event Registrations We will use your personal information to manage and process your registration for various events, seminars, conferences, and meetings organized by DreamForge, our affiliates, or partners. This includes confirming your attendance, sending you event details and reminders, and providing you with any necessary materials or information. Our objective is to facilitate your participation and ensure that your experience at our events is smooth and enjoyable.
4.4 To Respond to Queries We will use your personal information to address any specific inquiries or concerns you may have about DreamForge, our affiliates, or partners. Whether you have questions about our products, services, or policies, we are committed to providing you with accurate and helpful responses in a timely manner. Your satisfaction is important to us, and we strive to ensure that all your questions are answered to your satisfaction.
4.5 To Improve Access to Information We will use your personal information to enhance your experience on our website by providing you with more efficient and user-friendly ways of accessing information. This may include personalized content recommendations, easier navigation features, and other improvements designed to make it simpler for you to find what you are looking for. Our goal is to create a seamless and enjoyable online experience that meets your needs and preferences.
DreamForge may share your personal data with third parties in connection with our business operations, including service providers, professional advisors, public and governmental authorities, and our affiliates. This may occur as part of corporate or commercial transactions, such as mergers, acquisitions, or sales, or with clients if the data was processed for client services. These third parties may be located in various countries. We will implement necessary measures to ensure that your personal data is protected in line with applicable data privacy laws and DreamForge’s internal policies before any such transfer.
Specifically, we may share personal information with third parties for the following purposes:
5.1 Service Providers We may provide data to third-party service providers who assist us with functions such as billing, payment processing, customer service, email communications, advertising, marketing, security, performance monitoring, account maintenance, order fulfillment, customer verification, research, data hosting, auditing, and data processing.
5.2 Business Purposes Information may be shared for other business purposes as outlined in this privacy statement or as disclosed to you at the time of data collection, or with your consent.
5.3 Corporate Transactions In the event of significant corporate transactions, such as the sale of a business, merger, consolidation, asset sale, or initial public offering, we may share your information as part of these transactions.
5.4 Improving Services We may also share information to analyze and improve our services, enhance user experience, and develop new products or features. This includes sharing anonymized or aggregated data with partners and research organizations for analytical purposes.
For transfers of personal data to third parties located outside your country, we will ensure that such transfers are carried out in accordance with appropriate international data transfer mechanisms and standards to ensure the protection of your information.
While we do not sell or market your personal information, we may share aggregated data about our users as part of delivering our services. This includes the following scenarios:
6.1 To Comply with Legal Requirements We may disclose your personal information to comply with legal obligations, such as court orders, laws, or legal processes, including government or regulatory requests.
6.2 To Enforce Our Rights We may disclose your personal information to enforce our rights under any agreements between you and us, including the DreamForge Terms of Service, and for billing and collection purposes.
6.3 To Protect Rights and Safety If necessary, we may disclose your personal information to protect the rights, property, or safety of DreamForge, our customers, or others. This includes exchanging information with other organizations and companies for the purpose of fraud prevention and credit risk reduction.
Given the global nature of our operations, your personal information may be transferred to, and processed in, countries other than the country in which it was originally collected. These countries may have different data protection laws compared to your country. When transferring personal information internationally, we will implement measures to ensure that such transfers are conducted in accordance with applicable data protection laws and in a manner that ensures the continued protection of your personal information.
We implement technical, organizational, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the complete security of your personal information.
You have rights regarding your personal information under applicable data protection laws, which may include:
9.1 Access: You can request access to your personal information that we hold about you.
9.2 Correction: You can request that we correct any inaccurate or incomplete personal information.
9.3 Deletion: You can request that we delete your personal information, subject to certain legal obligations and retention requirements.
9.4 Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
9.5 Objection: You can object to the processing of your personal information in certain situations.
9.6 Data Portability: You can request the transfer of your personal information to another organization or directly to you, where applicable.
To exercise these rights, please contact us using the contact details provided below.
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Notice on our Website or through other appropriate communication channels. We encourage you to review this Privacy Notice periodically to stay informed about how we protect your information.
If you have any questions, comments, or concerns about this Privacy Notice or our data practices, please contact us at [email protected]。
By using our Website or services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Notice.